Support
Questions, billing issues, lead quality disputes, or anything else — we're here. Most inquiries get a response within one business day.
Quick answers
How do I place my first order?
Sign up from the home page, pick your geo (state, county, or zip), choose how many leads you want, set your max budget at checkout, and confirm. Orders start filling as soon as a matching lead comes in.
When am I billed?
We place a $20 authorization on your card at checkout (not a charge). Your actual bill is the total ad spend on your order × 1.20 (20% service fee), capped at whatever max budget you set. You're only billed when your order closes — either when it fills or when your budget is hit.
What if a lead is bad?
Every lead is OTP-verified by phone, so you'll never receive a bot or a fake number. If a lead turns out to be fraudulent, wrong geo, or unreachable after reasonable attempts, email us at info@roofroof.solutions within 48 hours with the lead details and we'll review for credit.
Can I cancel an order?
Yes, from your Orders dashboard. Note: any leads already delivered to you will still be billed (at ad spend + 20%, capped at your max budget). Cancellation stops new leads from being delivered going forward.
How do I update my payment method?
In your buyer dashboard, go to Billing → Payment Method → Update Card. The new card is used for the next order.
Where can I see my invoices?
Buyer dashboard → Billing tab. Each order's invoice is listed with the ad spend, service fee, and total charged. Invoices are also emailed to you when an order closes.
Contact us directly
Prefer to email or call? Here's how to reach us:
Response time: typically within one business day. Urgent billing issues — please include your order number in the subject.
Send us a message
Use this form for questions, feedback, or anything that doesn't fit the FAQ above.