Support
Questions, billing issues, lead quality disputes, or anything else — we're here. Most inquiries get a response within one business day.
Quick answers
How do I place my first order?
Sign up from the home page, pick your geo (state, county, or zip), choose how many leads you want from the quantity dropdown ($149 per lead), and confirm. A $20 card authorization verifies your payment method (not a charge). Your first lead is expected within 24–48 hours.
When am I billed?
We place a $20 card authorization at checkout (not a charge — released immediately). Each verified lead costs $149. You are billed nightly at 10 pm EST only for leads delivered to you that day. There is no upfront charge beyond the $20 authorization, no variable ad spend, and no hidden fees. Your order auto-closes when all requested leads have been delivered.
What if a lead is bad?
Every lead is OTP-verified by phone, so you'll never receive a bot or a fake number. If a lead turns out to be fraudulent, wrong geo, or unreachable after reasonable attempts, email us at info@roofroof.solutions within 48 hours with the lead details and we'll review for credit.
Can I cancel an order?
Yes, from your Orders dashboard at any time. Because billing happens nightly, any leads already delivered and billed are non-refundable. Cancellation stops new leads from being delivered going forward.
How do I update my payment method?
In your buyer dashboard, go to Billing → Payment Method → Update Card. The new card is used for the next order.
Where can I see my invoices?
Buyer dashboard → Billing tab. Each nightly charge is listed with the number of leads delivered and the total billed ($149 per lead). Invoices are also emailed to you after each nightly billing cycle.
Contact us directly
Prefer to email or call? Here's how to reach us:
Response time: typically within one business day. Urgent billing issues — please include your order number in the subject.
Send us a message
Use this form for questions, feedback, or anything that doesn't fit the FAQ above.