Terms of Service
Last updated: April 14, 2026
These Terms of Service ("Terms") govern your use of the Roof Roof Solutions lead marketplace platform ("Service") operated by Roof Roof Solutions ("we", "us", "our"). By creating an account or placing an order, you agree to these Terms.
1. Service Overview
Roof Roof Solutions is a self-serve lead marketplace for roofing contractors. We generate verified, exclusive roofing leads and deliver them to you based on your order specifications.
2. Ordering and Card Authorization
To place an order you select a geography (state, county, or zip code) and a lead quantity. Each verified lead costs $149. When you place an order, a $20.00 card authorization hold will be placed on your payment method. This verifies your card is valid and active. This authorization is not a charge — it is released immediately after verification.
Important: You are not charged at the time of order placement. You are billed nightly at 10 pm EST only for leads delivered that day.
3. Pricing and Billing
Our pricing is a flat rate per verified lead:
- $149 per verified, exclusive, OTP phone-verified lead
- You are billed nightly at 10 pm EST only for leads delivered that day
- Leads are delivered between 8 am and 8 pm EST, Monday through Friday
- Your first lead is expected within 24–48 hours of placing your order
- Your order auto-closes when all requested leads have been delivered
4. Transparent Pricing
You always know what you'll pay. Every lead costs $149 — no variable ad spend, no markups, no hidden fees. Your total cost is simply $149 multiplied by the number of leads delivered.
5. Order Completion and Expiry
- An order auto-closes when the requested quantity of leads has been delivered
- If an order has not been fully filled after 21 days, it is automatically closed
- Because billing occurs nightly, all leads delivered prior to cancellation or expiry have already been billed and are non-refundable
- You may cancel an active order at any time through your dashboard — cancellation stops new leads from being delivered going forward
6. Lead Types
Verified Lead: A homeowner who has submitted a form on our landing page and verified their phone number via OTP (one-time password). Includes name, phone, property address, homeowner confirmation, and roof issue.
Booked Appointment: A verified lead who has also selected a time slot for a roof inspection. These are bonus upgrades — if a verified lead also books an appointment, you receive the appointment details at no extra cost.
7. Lead Quality Policy
- All leads are OTP phone-verified before delivery
- We deduplicate leads — the same phone + address combination will not be sent within a 30-day window
- If you believe a lead is invalid (wrong number, fake information, not a homeowner), you may dispute it within 48 hours of delivery by contacting support
- Disputed leads are reviewed within 3 business days. If confirmed invalid, a credit will be applied to your account
8. Lead Delivery
Leads are delivered simultaneously through three channels:
- SMS: Text message to your registered phone number
- Email: Detailed email with lead information and action links
- Dashboard: Real-time appearance in your online dashboard
You may configure delivery preferences (enable/disable SMS and email) in your dashboard settings.
9. Payment Terms
- Payment is processed automatically each night at 10 pm EST for leads delivered that day
- If payment capture fails, we will retry up to 3 times over 48 hours
- If all retries fail, lead delivery is paused and you will be contacted to resolve payment
- Unpaid charges may result in account suspension
10. Cancellation and Refunds
- You may cancel an active order at any time through your dashboard
- Leads already billed through nightly billing are non-refundable
- Refund requests for quality issues must be submitted within 48 hours of lead delivery
11. Account Responsibilities
- You are responsible for maintaining the security of your account credentials
- You must provide accurate business information
- You agree not to resell leads to third parties
- You agree to contact leads in a professional manner and comply with all applicable telemarketing and communication laws
12. Limitation of Liability
Roof Roof Solutions provides leads on an "as-is" basis. We do not guarantee that any lead will result in a sale, appointment, or contract. Our total liability per order is limited to the amount charged for that order.
13. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance.
14. Contact
For questions about these Terms, billing disputes, or lead quality issues, contact us at support@roofroof.solutions.